1. Introduction

Welcome to Makkah Umrah. We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our services, website, or customer support.

2. Information We Collect

2.1 Personal Information

We may collect personal details such as:

• Full name
• Contact information (email address, phone number, residential address)
• Passport and ID details for travel bookings

2.2 Non-Personal Information

We may also gather non-identifiable information including:

• Device and browser type
• IP address
• Cookies and similar tracking tools
• Usage data (pages visited, time spent on site)

3. How We Use Your Information

3.1 Service Fulfilment

• Processing bookings and payments
• Sending booking confirmations and travel updates
• Offering customer service and trip support

3.2 Communication

• Sharing updates, offers, and promotional content
• Responding to queries and feedback

3.3 Service Improvement

• Analyzing website traffic and usage to enhance user experience
• Conducting surveys, market research, and feedback analysis

3.4 Legal and Compliance

• Meeting legal and regulatory requirements
• Safeguarding our systems and intellectual property

4. Information Sharing

We do not sell or rent your personal data. However, we may share your information with:

• Trusted service providers (such as airlines, hotels, and payment processors) to deliver our services
• Legal authorities when required by law
• Business partners, only with your prior consent

5. Data Security

We use appropriate technical and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. Our systems are continuously updated to maintain a high level of security.

6. Your Data Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent at any time
• Object to certain types of data processing
• Request a copy of your data (data portability)

To exercise these rights, please contact us at info@makkahumrah.co.uk

7. Cookies and Tracking

We use cookies to personalize your experience and collect analytical data about website usage. You can manage or disable cookies in your browser settings.

8. External Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing any personal information.

9. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page along with the updated effective date. Continued use of our services implies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:
📧 Email: info@makkahumrah.co.uk

By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Makkah Umrah and trusting us with your personal information.